We hope you love your selection. If for any reason you are not pleased with your purchase, we accept returns of items within 7 days of the receiving purchase. We will credit the original form of payment or issue store credit excluding any shipping charges. All products must be undamaged, used, and in the original packaging. No returns on special orders items or clearance merchandise.
Please email us @ firstname.lastname@example.org within 7 days of delivery to receive return authorization information. All returns must be pre-approved and accompanied by our return authorization number. Please note, you will be responsible for any return shipping charges.
We recommend that you unpack and inspect your order immediately upon delivery. Please notify us within 48 hours of order receiving order at email@example.com if the merchandise was damaged in shipment. Keep all packing materials and the shipping carton for possible inspection.
How long does it take for me to get my shipment?
We use UPS to ship our packages in the US. Orders are shipped typically within 1-3 business days of payment (unless otherwise stated). Shipping averages 5-7 days (unless otherwise stated).
Lost or Stolen Packages
We are NOT responsible for damaged, lost, or stolen packages, you would need to contact UPS/USPS directly at 1-800-742-5877 and provide your tracking details. If UPS/USPS has confirmed your package as damaged, lost or stolen, please initiate a package claim with UPS/USPS.
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, and American Express.
What length should I order my Hardware rod?
Size depends on your space and desired look. Most drapery panels extend out past your window frame between 6”-12” depending on fullness. When measuring you should consider what size you will need your complete hardware dimensions to be including your finials. For example, if you order a 4’ (48”) rod with 2 finials that are each 3” in length, the complete length of your rod will be 54”. Also, consider the length of your finials when ordering your hardware.
Can my custom rod be cut to a specific length?
Our rods are shipped in standard lengths (4’, 6’, 8’). However, our rods can be cut down with an electric miter saw. Please, do not use any handsaws to cut down your rod as this will damage your rod.